Return & Exchanges

Last Updated: October 15, 2023

Custom Products
As all CHAOBAG products are handcrafted to order, we generally do not accept returns or exchanges for custom products unless the item is defective or significantly different from the order description.

Non-Custom Products
For non-custom products (such as accessories):

• Return requests accepted within 14 days of receipt

• Products must be in original condition, unused, and with original tags

• Customer is responsible for return shipping costs

Return Process

1. Contact support@chaobag.com for return authorization

2. Once authorized, ship products to designated address

3. After inspection, we will process refund or exchange

Exceptions
Returns are not accepted for:

• Custom or specially ordered items

• Used products or damage not caused by manufacturing defects

• Items beyond the return period